Frequently Asked Questions

Where are we located?
ONA is located at 2/31 Griffiths Road, Lambton in a business complex. We are location next door to Shindigs and there is ample parking in the complex.

Can you deliver throughout Australia?
Yes we can ship to anywhere in Australia. Please send us an email with the details of your job and location so we can give you a shipping estimate.

Do you print offset or digital?
We print using both printing technologies. For smaller runs, we use a quality digital machine which produces great results with quick turnarounds. For larger jobs, we use an offset press for better cost efficiency.

How long will my job take to print?
Most small digital jobs will be printed within 24-48 hours. Offset jobs usually take 5-10 working days depending on the quantity and specifications of your job. Binding, laminating and other finishing options may also add some extra time to your project.

What is bleed?
Bleed is a term that refers to printing that goes beyond the edge of the sheet before trimming. In other words, the bleed is the area to be trimmed off. We need bleed to give us a small amount of space to account for movement of the paper, and design inconsistencies when cutting your job down. Bleed ensures that no unprinted edges occur in the final trimmed document.
3mm bleed is sufficient for most jobs. For more information on how to set up your job with bleed, please see our Technical Specifications page.

What are margins?
Margins are similar to internal bleed. It is the area that you should keep important text and images within so they are not accidentally chopped off during the trimming process. It is important to keep text at least 3mm from the page edge.

What are CMYK, RGB & Spot Colours?

C is cyan (blue), M is magenta (pink), Y is yellow, and K is black. These are the four inks used in printing and when mixed together form the spectrum of colours seen on your printed product.
To reproduce full-color photographic images these four inks are placed on the paper in layers of dots that combine to create the illusion of many more colors. A common mistake when submitting artwork for 4-color printing is not converting the images to the CMYK colour space, and instead supplying it as RGB.

RGB (Red, Green and Blue) is the colour system that your computer monitor displays.
RGB is an additive colour system. What this means is that the colours are used to form a variety of colours. When we print, we print in CMYK so all RGB colours and photos will need to be converted before printing.

Spot Colours/Pantone
Spot colours are premade inks that can be used instead of, or in addition to CMYK process inks. A spot colour is usually a PMS colour designated by a number.
Spot colours are mainly used in one to three colour jobs. If you are using four spot colours you may as well make it a CMYK job (unless the colours are absolutely specific to the content).
CMYK printing is far cheaper than four spot colours.

What paper weight is suitable for my job?
We have a variety of stocks available  in a number of weights. The higher the gsm, the heavier and thicker the stock will be.
Some suggestions for uses of different paper weight are as below:

  • 80gsm – Standard weight copy paper used for standard photocopies and letterbox drops
  • 100gsm – Good for letterheads and premium photocopies
  • 130-150gsm – Suitable for flyers, brochures, posters and mailouts
  • 200-250gsm – Great for thicker flyers, brochures, or covers of magazines and catalogues.
  • 300-350gsm – Great for business cards, postcards, heavyweight flyers, greeting cards etc.